Ordering
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Don't worry, you can cancel your order with us by getting in touch. Please note that if you have already received your dispatched email this will not be possible.
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You can change your order with us until your order is dispatched. Get in touch with us and we will help you edit.
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This isn't a problem. We don't include any billing information with the order when we send it out.
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You are able to write a personal note to go with your orchid on the shopping basket page. If you have missed this, don't worry!
Email us with the note you would like to leave and we will add this for you, as long as we haven't already packed your order.
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No need to worry, sometimes our emails can end up in your junk box. Please check your spam folder, if it isn't in there then please send us an email and we can resend your confirmation email.
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No, we don't include any billing or price details in the order when we send it out.
Delivery
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If you have not received a dispatch email you are able to change your address through the order email we sent to you. If your orchid has been dispatched then you will need to contact the courier direct to try to re-arrange the delivery. Please use the contact details for the courier we shared on the dispatch email.
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Sorry your order hasn't been delivered. The first thing to check is the tracking details to see if it has been left somewhere safe, or delivered to a neighbour. If you still can't track it down then send us an email and we will sort it out for you.
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We aim for all standard FREE deliveries to be with you 3-6 working days after your order. During busy periods this could take a little longer. Nominated day delivery orders will be dispatched the day prior to the selected delivery date.
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If you have selected Nominated Date Delivery and want to change the delivery date please send us an email. If we have already dispatched the order you may be able to change the date using the courier tracking link that we have sent you.
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Oh no! We are sorry about this. Please send us an email with your order number and pictures and we will sort this out for you.
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We are so sorry. Please send us an email with your order number and we will make this right.
Quality
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Oh no! We are sorry about this. Please send us an email with your order number and pictures and we will put this right!
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Likely cause is bacterial rot which can happen when the plants are stressed (too hot, too humid or too wet). Removing all affected leaves to try avoid other leaves getting infected. Relocate the orchid to better air circulation, lower humidity and temp between 20 and 26 degrees.
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As hard as we try to keep the plants secure, sometimes we cannot control a bit of travel damage. Nothing to worry about, just scoop it out of the box and add back to the orchid pot.
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This is nothing to worry about, it normally means that your orchid is thirsty. Immerse the whole pot in water for 20/30 seconds then leave to drain fully.
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Well watered roots should be a healthy green colour, white or grey roots are lacking moisture.